FAQ
(Frequently Asked Questions)
Krystal Auto Collision, Inc. tries to help when an accident has occurred. We have put a list of answers to questions people may have after they have been involved in an accident.
How long does collision repair usually take?
Minor crash repairs like fender benders typically take a few days, while major crash repairs involving structural damage may require one to two weeks. Turnaround depends on parts availability and insurance coordination. At Krystal Auto Collision, we work efficiently to minimize your downtime and keep you informed throughout the process.What's the difference between major and minor crash repair?
Minor crash repair addresses fender benders, bumper damage, and light body impacts with quick cosmetic fixes. Major crash repair focuses on severe damage affecting structural integrity, alignment, and safety systems. Both include paint refinishing, but major repairs require comprehensive structural restoration to ensure vehicle safety.Can paintless dent repair work on all dents?
Paintless dent repair works best on small dings and hail damage where the factory paint remains intact. If paint is cracked or the dent is too deep, traditional body repair is needed. At Krystal Auto Collision, we evaluate each dent to determine the most cost-effective solution.Does auto body repair include repainting the car?
Yes, collision repair typically includes paint refinishing using color-matching techniques to restore your vehicle's original appearance. Paint blending ensures repaired panels match adjacent surfaces seamlessly. Whether it's a full repaint or panel refinishing, professional paint work is essential for a factory-quality finish.What makes Krystal Auto Collision different for Lexus owners?
Krystal Auto Collision is the only Authorized Lexus Repair Facility in Bossier City, meaning specialized training and equipment for Lexus vehicles. This ensures your luxury vehicle receives manufacturer-approved repairs that preserve quality and resale value. We handle both collision damage and paint refinishing to factory standards.Should I get an estimate before minor damage gets worse?
Yes, minor crash damage like small dents or scratches can worsen over time due to rust or paint deterioration. Quick estimates allow you to address issues before they become costly. At Krystal Auto Collision, we provide prompt evaluations to help you make informed repair decisions.How does paint correction improve my car's appearance?
Paint correction removes surface imperfections like swirl marks, light scratches, and oxidation, enhancing gloss and clarity. It's often paired with collision repair or repaint services to achieve a flawless finish. This process improves overall vehicle appearance and can boost resale value significantly.Will my insurance cover collision repair in Bossier City?
Most auto insurance policies cover collision repair, and Krystal Auto Collision coordinates directly with insurance providers to streamline the claims process. We handle documentation and communication to reduce your stress after an accident. Contact your insurer and our team to confirm coverage details.Why is AC repair important after a collision in Louisiana?
Collisions can damage AC lines, compressors, or condensers, reducing cooling performance in Louisiana's intense heat. Post-collision mechanical checks ensure your system works reliably. At Krystal Auto Collision, we diagnose and repair automotive AC issues to restore comfort before peak summer temperatures arrive.What's involved in structural collision repair?
Structural collision repair restores the vehicle's frame, alignment, and safety systems after severe damage. This ensures the car drives safely and meets manufacturer specifications. Major crash repairs also include integrated paint refinishing to complete the restoration and return your vehicle to pre-accident condition.Can glass replacement be done during body repair?
Yes, glass replacement is often coordinated alongside collision repairs for convenience. Damaged or shattered automotive glass compromises safety and visibility, so prompt replacement ensures proper fit and sealing. At Krystal Auto Collision, we handle both body and glass work in one visit.What's the biggest mistake people make after a fender bender?
Many drivers delay getting an estimate, allowing minor damage to worsen into costly rust or structural issues. Even light body impacts can affect alignment or paint integrity. At Krystal Auto Collision, we recommend scheduling a quick evaluation to catch problems early and minimize repair expenses.I was told I have to take my vehicle to a specific repair facility. Must I do this?
As the owner of the vehicle, you can take your vehicle to ANY collision repair facility you wish. It is illegal for insurance companies to "steer" you to a specific collision repair facility. It is your vehicle, so you get to decide where you want the repairs done.
Who is responsible to the repair shop for my repair bill - the insurance company or me?
You are. It is advisable to arrange payment prior to picking up your vehicle. You may direct an insurance company to pay the repair shop directly, but the shop should receive payment before you pick up your vehicle - or payment must be prearranged to the satisfaction of the repair facility.
What is the best procedure for me to get quality repairs and quickly get my vehicle back on the road?
Take your vehicle to a reputable collision repair facility - one you trust or which has been recommended by a trusted source. During the initial stages, be sure to provide the collision repair facility with any appropriate documentation relating to the accident, including police reports and insurance policies (estimates, etc.).
How much do estimates cost?
Our initial estimates are free of charge.
Must I obtain three estimates?
There is no legal requirement as to the number of estimates obtained, however, insurance companies are within their legal right to request a specific number. As the vehicle owner, you may obtain as many or as few estimates as you like.
What kind of parts will be used on my collision repair?
We work with you and your insurance company to get the best parts available for all collision repairs. New parts are always preferred; however in some instances, used or after market parts may be considered.
Will the paint color match?
Yes. We utilize a computerized color matching system. We match and blend as close as possible for an accurate color match.
How long will my collision repair take to complete?
Auto collision repair times depend on the size of the job. This will vary depending on part availability and the extent of damage to be repaired.
Do you offer loaner cars?
No, but we can assist you in finding low cost rentals through our car rental partners.
Can you waive my deductible?
No, your deductible is set by "YOU" when you purchased your insurance policy.
What does your warranty cover?
Our warranty covers the paint finish and our labor and craftsmanship. Parts warranties are set by each specific parts manufacturers and will vary. You will be given our warranty in writing when you pick up your vehicle after it has been repaired.
When can I bring my car in for repairs?
We take vehicles any day of the week at Krystal Auto Collision.
I don't believe that I was at fault in the auto accident. Should I use my own collision policy or try to collect from the other party?
If you are having difficulty in getting the other party's insurance company to assume liability, you may submit a claim to your company. Your insurance provider can subrogate to the other company on your behalf if they feel there is opportunity. They may be able to recover your deductible and rental car costs for you.
No one from the party at fault has made any effort to initiate the repairs of my vehicle. What can I do?
As the owner of the vehicle, only you have the legal right to make arrangements for its repair, not the insurance company. To expedite repairs, you may submit a claim to your company and then subrogate to the other company.
I am having a problem with the insurance company. Can the Department of Insurance help me?
Generally, the Department of Insurance can assist you. They can describe the scope of their authority to you. You may also want to consider the assistance of the State Attorney General's office.